Shipping Policy

Shipping Policy

At MUVQIA™, we want the delivery experience to be as straightforward as the products we offer. This policy explains how orders are prepared, shipped, and delivered.

How We Fulfill Orders

MUVQIA™ offers pet supplies for everyday homes. To avoid unnecessary warehousing, excess inventory, and avoidable carbon emissions, many orders ship directly from trusted manufacturing partners and global fulfillment centers.

This direct fulfillment model helps us:

• Offer dependable, thoughtfully selected pet essentials
• Keep pricing fair by reducing traditional retail markups
• Limit waste through a more intentional supply chain

We appreciate your patience while your order makes its way to you.

1. Processing Time and Shipping Fee

Every order is prepared with care.

Order Processing
Please allow 2–4 business days for processing, quality review, and packing before shipment.

High-Volume Periods
During holidays or the New Year, processing can take up to 5 business days.

Shipping Fee
A flat shipping charge of $5.99 applies to every order, regardless of destination.

2. Estimated Delivery Windows

Because orders may be fulfilled through global partners, transit times can vary by destination:

United States: 10–15 business days
Canada / UK / Australia: 11–16 business days
Rest of World: 15–20 business days

These are delivery estimates, not guaranteed arrival dates. Thank you for allowing time for careful fulfillment and transit.

3. Tracking Your Order

After an order ships, we will email a shipping confirmation with the tracking number.

Please keep in mind:

• Tracking may take 1–3 business days to appear after a shipping label is created.
• A tracking page that has not updated right away does not mean the package is no longer moving.

4. Customs, Duties, and Taxes

International shipments are sent DDU (Delivered Duty Unpaid). Any customs charges, duties, or import taxes imposed by your country are the customer’s responsibility. MUVQIA™ is not responsible for delays caused by customs clearance.

Small pet and household items do not commonly incur customs charges, but local rules differ by country.

5. Address Changes and Cancellations

We begin handling orders quickly. If you need to change the shipping address or cancel an order, contact service@zvdbrg.com within 12 hours after placing it.

Once an order has entered processing, changes and cancellations can no longer be made.

6. Lost or Damaged Packages

Damaged items
If an item arrives damaged, email us a photo within 72 hours of delivery. We will arrange a replacement at no cost.

Lost in transit
When the carrier confirms that a package has been lost, we will send a replacement free of charge.